- About us
Our Returns & Refunds policy lasts 14 days. If you would like to exchange or return your product, please make sure to do it within 14 days of having received the product.
To be eligible for a return (refund or exchange), your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To begin the process, please email us at firstname.lastname@example.org, indicating if you would like to receive a refund or exchange the product, the reason for the return, and your original order number.
We will ask you to mail your product to: Torres Novas 1845, Rua da Manutenção 23 A/B, 1900-319 Lisboa, Portugal.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved and have requested for an exchange, we will ask you to indicate for which product you wish to exchange.
If you decide to be refunded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.